buy138 FAQ

Account opening on buy138 takes three steps. First, you register with your username, email, password, and mobile number. Second, we send you a verification email—click the link to confirm your email address. Third, you upload government ID and proof of address for KYC verification. Our team reviews your documents within 2–6 hours (or the next business day during holidays like Idul Fitri or Idul Adha). Once approved, your account is active and you can deposit and place entries on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports markets. If documents are rejected, we notify you via email with the reason and allow resubmission.

If a deposit attempt fails, your funds remain in your bank or e-wallet account—nothing is deducted from buy138. Check your DANA, e-wallet, mobile banking, or bank app to confirm the transaction status. Common causes are network timeouts, incorrect amount entry, or insufficient balance. Do not retry immediately; wait subject to verification, then retry once. If the transaction remains failed after two attempts, contact our support team with your transaction ID (from your bank statement or e-wallet history). For withdrawals that do not complete, we hold your funds pending investigation. You can request a cancellation to return the amount to your account balance, or contact support to escalate the case.

We store your account data (name, email, phone, ID number, address) on encrypted servers and use it only for KYC verification, legal compliance, and support. We do not sell or share your data with third parties except where required by law. Your password is hashed and never stored in plain text. Your payment details (bank account, e-wallet ID) are encrypted and retained only to process your next transaction. You can request a copy of your data or deletion of your account at any time via our support team. Deletion removes your personal information but retains transaction records for legal and regulatory compliance.

Our support team responds in English and Indonesian. You can contact us via email or in-app chat. Response time is typically 1–4 business hours during working days in the Jakarta timezone. We close support temporarily during major Indonesian holidays (Idul Fitri, Idul Adha, Imlek). For urgent account security issues (suspected unauthorised access, password reset), submit a support ticket and we prioritise it within the next business day.

Yes. We accept deposits via direct bank transfer to our local payment, online payment, e-wallet, and mobile banking accounts. After you initiate a deposit on buy138, we provide a unique virtual account number for your chosen bank. Transfer the exact amount from your bank account to that number. Settlement is typically instant (within minutes), but local payment and online payment transfers may take 1–2 hours during off-peak hours. We also accept deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking for faster settlement. Withdrawals are processed to the same payment method you used to deposit (or to a registered alternate account). Bank transfer withdrawals typically complete within 2–6 business hours.

Bonus offers vary. New customers may receive a welcome bonus credited after their first qualifying deposit. The bonus amount, minimum deposit required, and playthrough conditions (number of times you must wager the bonus before withdrawal) are detailed in each offer. Most bonuses apply to specific game categories (e.g., slots or live casino only). Bonus funds expire if not wagered within a set period (typically 7–30 days). You cannot withdraw a bonus directly—only winnings from bonus-funded entries are withdrawable. Check the specific offer terms before depositing. If terms are unclear, contact support.

Live-dealer tables (European Roulette, Dragon Tiger, Baccarat, Blackjack) stream a professional dealer in real-time from our licensed studios. You place entries and see live outcomes. Results settle instantly. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games. You spin and outcomes are determined by the game's random number generator. Slots typically settle faster (seconds) than live tables. Both game types have different RTP (return-to-player) percentages and house edge rules. You can play either from the buy138 app or web browser, on any device.

Buy138 services are available only in jurisdictions where local law permits online entertainment and wagering services. We do not offer access in jurisdictions where such services are prohibited. During account registration, you confirm that your jurisdiction permits your use of our platform. We verify your residence through KYC documents. If you register from or move to a prohibited jurisdiction, we may suspend your account and hold funds pending review. You are responsible for confirming that your access complies with your local law. If unsure about your jurisdiction's eligibility, contact support or review our legal notice before registering.

We cover football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and Piala Asia. We also offer esports markets on Mobile Legends, Free Fire, and PUBG Mobile. Live-dealer tables include European Roulette, Dragon Tiger, Baccarat, and Blackjack with real dealers. Slots include popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Markets vary by season and tournament calendar. During major tournaments (Piala AFF, Champions League), we expand market coverage and add live-streaming links where available. Check the buy138 app for current market availability.

Football entries on buy138 are settled within minutes of the match ending. If the match is abandoned or postponed, entries are void and funds are returned to your account. If a match is replayed, the original entry is cancelled. We use official match data from tournament operators (Liga 1, Piala AFF, etc.) to confirm outcomes. In rare cases where official data is delayed (due to VAR review or other factors), we hold settlement pending confirmation and notify you via email. Once settled, results are final and cannot be changed.

Once an entry is confirmed on buy138, it cannot be cancelled or modified. Some live-dealer games (e.g., live roulette) allow you to place entries up to a cutoff time before the dealer spins, but once that cutoff passes, entries are locked. Slots and football entries are locked immediately after submission. If you placed an entry by mistake, contact support within subject to verification with details—we may be able to cancel it if the market has not yet settled. Otherwise, you must wait for settlement and accept the outcome.

Minimum and maximum entry amounts vary by game type and market. Most football entries start at a low minimum (e.g., our welcome offer) and have high limits (e.g., our welcome offer per entry). Live-dealer tables typically have table limits displayed in the game lobby before you sit down. Slots have fixed minimum and maximum per spin. Your account status and account history may also affect your maximum allowable entry. Check the specific market or table before placing an entry to confirm the limits apply to your account. If you need higher limits, contact support.